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At Starmap Creations, we want your experience to be completely worry-free. Whether you need to update a shipping address, report a delivery issue, or just have a general question about our custom star maps, you’re in the right place. Simply select your topic below, and our dynamic form will guide you through the exact information we need. Once submitted, our lovely customer care team will look over your details and get back to you as soon as possible!

Contact Information

Name(Required)

First Last

Email(Required)

Please provide the email used to place the order

Order Number

Request Type

Damaged/Defective/Misprint

Wrong Address/Reshipment

Lost Package

Other

Damaged/Defective/Misprint Information

This form focuses on gathering the mandatory visual evidence required by your fulfillment policy to process a free reprint or refund.

Issue Type(Required)

Damaged in Transit

Manufacturing Defect

Misprint

Other

Description of the Issue(Required)

Please provide a detailed description so that we may better understand you support request.

Photo of the Product & Packaging(Required)

Please upload a clear, full-length photo showing the entire product and shipping box or mailer, especially if it shows signs of damage.

Drop files here or

Max. file size: 2 GB.

Wrong Address/Reshipment Information

This form handles two scenarios: catching an error before shipping, or collecting the correct data and acknowledging reshipment fees after a package is returned to sender.

Current Status of Your Order(Required)

My order hasn't shipped yet (Change Address)

My order was Returned to Sender

New/Corrected Shipping Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Fee Acknowledgment(Required)

I understand that if my order has already been returned to the facility, I am responsible for paying a reshipment fee to have it sent to this new address.

Lost Package Information

Tracking Number

Helps our team quickly check the courier status

Estimated Delivery Date

Local Check Verification(Required)

I have checked around my property and verified with neighbors/housemates that the package was not accepted on my behalf.

Post Office Verification(Required)

I have contacted the last-mile carrier or my local post office, and they are unable to locate the package.

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First Name(Required)

First

Email(Required)

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By checking this box and submitting your information, you are giving starmapcreations.com express permission to send you additional information and offers via email. We will never sell or rent your info.

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